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The Emergency Call is first answered by a third-party operator. Your Emergency Call and location information are not automatically sent to the nearest emergency centre. However, there are important limitations which you must explain to anyone using Wi-Fi Calling on your Phone.

Emergency Calls made in Canada from your Phone without access to mobile service: You may still be able to make an Emergency Call with Wi-Fi Calling without access to mobile service.

Emergency Calls made from your Phone on a mobile network: When you dial 9-1-1 from your Phone, your Emergency Call is handled in the same manner as emergency calls dialed from a mobile phone service (i.e., your Emergency Call and location information are automatically sent to the nearest emergency centre).

Can I access and dial the 9-1-1 Service with Wi-Fi Calling? That depends where you are dialing 9-1-1 from (“ Emergency Call”):.

if the Wi-Fi access-enabling equipment or Internet connection have insufficient capacity available.įor Wi-Fi Services (including 9-1-1 Service) to work in your place of residence or business, you are responsible for: (1) the supply of electrical power and (2) the proper maintenance of your Wi-Fi access-enabling equipment, including replacing the battery, if any, and contacting your Internet service provider for technical servicing as required.

if the Wi-Fi access-enabling equipment you are using has been tampered with or damaged and.

during power outages if there is no battery back up in the Wi-Fi access-enabling equipment, or once any such battery back-up has been depleted.

Wi-Fi Calling, including your 9-1-1 Service, will not work under the following conditions:

Are there any times when Wi-Fi Calling is not available? Yes.

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Virgin Plus Services, including your 9-1-1 emergency call routing service (“ 9-1-1 Service”) will not work during network outages, including during planned hardware or software upgrades. Are there any times when the Virgin Plus Services are not available? Yes.In addition, you acknowledge and agree that you are responsible for notifying, and shall notify, any user (and potential user) of your Phone accessing Wi-Fi Calling of the nature and limitations of placing emergency calls to 9-1-1 through Wi-Fi Calling. The following provisions describe the differences and limitations of 9-1-1 emergency call routings, and you acknowledge and agree to these differences and limitations with respect to 9-1-1 calls placed to emergency services from your Phone. Because of the unique nature of Voice over Internet Protocol technology, emergency calls routed to 9-1-1 through Wi-Fi Calling will be handled differently than when made on a mobile network. You should always attempt to complete 9-1-1 emergency calls through your mobile service (or landline), if available.

Heads-up! On Dual SIM compatible devices with two phone lines activated, Wi-Fi calling lets you use both lines simultaneously.

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You don’t need to download additional applications or updates to use Wi-Fi calling and, just like calling using the network, you can call or text directly from your contact list.

Apple iPhone 6 and all newer models (including SE).

You’re sending or receiving calls and texts in Canada.You're on a plan that includes unlimited Canada-wide calling and texting.You can use Wi-Fi calling on your phone when: